How to Fail-Proof Your Operation

How to Fail-Proof Your Operation

Details are important.  Daily details cannot be overlooked.  But you must bring your gaze above the horizon from time-to-time to know if the minutiae of the moment are aligned with your true purpose. Sextants, sounders and spy-glasses were three tools sailors used for...
Are You Here to Follow or to Lead?

Are You Here to Follow or to Lead?

Have you ever had a prospect or client who is a foot dragger? They can tell you what they want to achieve.  They’re clear about where they want to go.  The elevator speech is impeccable. Everything looks good on paper. Still, they’re hesitant to “pass Go and collect...
Three Reasons Customers Read Your Emails

Three Reasons Customers Read Your Emails

How was your Valentine’s Day? Dinner and a movie? Conversation by candle light? Since I’m on a roll comparing marketing to dating, let’s have a conversation about conversations – specifically marketing messages, and even more specifically, email marketing. Last week,...
Of Sweet Tea and Lead Magnets

Of Sweet Tea and Lead Magnets

It pays to be customer-centric. Literally. You must center your thoughts on what it’s like to be your own customer.  What do they want?  Where do they hurt?  What are their desires, frustrations or fears? If you’re in business, your sole purpose is to offer a solution...